Refund policy
At M6, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return in accordance with the policy below.
Return Eligibility
- Return requests must be submitted within 30 days of receiving your order.
- Items must be unused, unworn, and in their original condition and packaging.
- Items that have been damaged, used, altered, or are missing original packaging may not be eligible for a return.
- Certain products may be non-returnable for hygiene, safety, or other applicable reasons. Such products will be clearly identified on the product page.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and clear photos of the item. We will review the issue and, where applicable, provide a replacement or refund.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and display the refund.
Return Shipping
Unless the item is defective, damaged, or incorrectly sent by us, the customer may be responsible for the return shipping costs.
If the return is due to an error on our part, we will work with you to resolve the issue.
How to Request a Return
To request a return, please contact our customer support team with:
- Order number
- Reason for the return
- Photos of the product, if applicable
We reserve the right to refuse returns that do not meet the conditions outlined in this policy.